Terms and Conditions

RETURNS POLICY

Every product sold by rachelverapelli.com undergoes a careful quality control and is covered by a 30 days return policy. If you are not satisfied with your purchase you can return it within 30 days from the delivery date and ask for a product exchange, store credit or refund.

The right to cancel a purchase only applies to personal non-commercial use.

Before creating a return request make sure that all the following conditions exist:

• The tag must be still attached and the seal unbroken
• The product must be unused and in the same conditions as received
• All original accessories, included free gifts, must be returned with the product

It is NOT possible to return:

• Personalized products
• OUTLET products

Products in the Specials page can not be refunded. You can only ask for a product exchange or a store credit.

 

REFUNDS

You will receive a refund within 4 weeks and it will amount to the cost of the returned item excluded restocking fee which is 10% of the product value. You will receive an email when the amount is transferred. We will use the payment method you choose. If you choose the refund to be credited to your credit card, please note that the processing time may vary depending on your bank.

When you require a product exchange or a store credit we will refund the total value of the product.

Returns shipping expenses will not be refunded. Rachel Shaw Enterprises Inc. will cover the cost of sending the product back to you if you have requested a product exchange.

It is possible to return products that you have already exchanged within 30 days from the delivery date of the original order. You will have the possibility to exchange the product again or receiving a store credit. The product will not be refundable.

DEFECTIVE PRODUCTS

If you think you have received a defective product, please contact our Customer Service within 48 hours upon the delivery providing the order number and your telephone number. Once we have established that there is a production defect we will send you a new product as soon as possible. It is very important that you stick to the deadlines in order to ensure the correct procedures can be started.

DAMAGED SHIPMENT

Please note that you have to sign the parcel unchecked if you notice that the box is damaged. Contact our Customer Service within 24 hours and describe the problem. It is very important that you stick to the deadlines in order to ensure the correct procedures can be started.

CONDITIONS OF USE

Your access to, and use of, the rachelverapelli.com website is subject to your acceptance of the following terms and conditions, including all the documents referred on this page. We ask that you read this page carefully before accessing or using the website. By accessing and/or using the website, you consent to be legally bound by the following terms and conditions. If you do not accept the following terms and conditions, we ask that you do not access or use the website.

• Changes to the Terms and Conditions
  This Agreement may be modified at any time. Any changes will take effect as soon as they have been posted on the site. By accessing and/or using the website you consent to check this page on occasion to ensure that you accept the latest terms and conditions.

• Orders / Contract of Sale
  Orders may be taken in writing, over the internet or by telephone. Please check the Order Confirmation and communicate any errors to us in writing at your earliest convenience. Should you not do so, the terms of the Contract of Sale will be applied based on the information contained in the Order Confirmation.
• Product Descriptions
  Rachelverapelli.com attempts to be as accurate as possible on the product descriptions of all the products sold.  Rachelverapelli.com does not warrant that product descriptions or other content of any Rachelverapelli.com service is accurate, complete, reliable, current, or error-free.  If a product offered by Rachelverapelli.com itself is not as described, your remedy is to call Customer Service or return it in unused condition.
• Prices and Availability
  The prices of all products sold by Rachel Shaw Enterprises Inc. are clearly indicated on the site, and are without Canadian provincial taxes or HST of 13% (applicable only to Canadian customers). For US sales and deliveries, the customer is responsible for all US customs taxes.  Shipping charges - which vary according to the number of items being purchased - are added to the cost of the item(s). If a product you have ordered is not available, you will be informed by e-mail as soon as possible.  In the event that a Rachelverapelli.com product is improperly listed at an incorrect price, Rachelverapelli.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.  Rachelverapelli.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged.  If your credit card has already been charged for the purchase and your order is cancelled, Rachelverapelli.com shall issue a credit to your credit card account in the amount of the incorrect price.  Rachel Shaw Enterprises Inc. will organise delivery of the item(s) you order to the address you specify. All transit times shown on the rachelverapelli.com website are approximate, and are dependent on the availability of the item(s) ordered, the unproblematic processing of the order and the transporter's stated transit times at any given moment.
• Articles and Pictures Online
  Rachel Shaw Enterprises Inc. is not responsible for the possibility that, because of a specific computer setting or its malfunctioning, the colors of the products shown on the website are slightly different from the original ones.
  Products can be slightly modified in order to improve their look and characteristics.
• Legitimacy of the Terms & Conditions
  If for any reason any part of these Terms & Conditions were to prove inapplicable in relation to any given scenario, the remaining terms and conditions would, nevertheless, not be invalidated.

 

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

 

THE LAWS OF CERTAIN JURISDICTIONS, INCLUDING QUEBEC'S CONSUMER PROTECTION ACT, DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE BELOW DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MIGHT NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

 

THE RACHELVERAPELLI.COM AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES ARE PROVIDED BY RACHELVERAPELLI.COM ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, RACHELVERAPELLI.COM DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF TITLE, MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. RACHELVERAPELLI.COM DOES NOT WARRANT THAT THE INFORMATION, CONTENT, AND MATERIALS; ITS SERVERS, ELECTRONIC COMMUNICATIONS, OR E-MAIL SENT FROM RACHELVERAPELLI.COM SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. RACHELVERAPELLI.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY RACHELVERAPELLI.COM SERVICE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

 

 

PRIVACY NOTICE

Rachel Shaw Enterprises Inc. hereby makes clear that your personal details will not be used for promotional, market research or web-based commercial purposes, unless you give your express consent in advance.

At any time, you are free to exercise your right to consult, update, correct or supplement your personal data by logging on to your Account.

Additionally, you may bar (fully or partially) the processing of your personal data or request that any information we hold on you be deleted by sending a formal request by sending an email under Contact Us.

Alternatively, you may send us a letter by registered mail to our offices.

COPYRIGHT INFORMATION – LEGAL STATEMENT

www.rachelverapelli.com is the offical website of Rachel Shaw Enterprises Inc.

TUSCANY LEATHER® is a regularly registered trademark and is protected by copyright.